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"But what do I say?" When you are frustrated by an inaccessible product or service (and faced with a blank sheet of paper), it can be difficult to figure out what to say in a letter of complaint. Use the following templates as guides to help you articulate the problems you have encountered and your expectations for resolution.

This section contains templates for letters of complaint about inaccessible information or telecommunication technology. They address three different situations:

• Technology that is provided by a business
• Technology that supports employment-related activities
• Technology that is provided by a governmental agency

Select the template that most closely applies to your situation and then use it as a framework for describing your accessibility problem. Feel free to modify the template language and structure as needed to suit your own writing style.


Letter of Complaint to a Business

Letter of Complaint about Employment-related Activities

Letter of Complaint to a Governmental Agency




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