Scenarios and Sample Letters of Complaint Go back to Table of Contents Go back to Complaint Procedures Go forward to Templates for Letters of Complaint Return to Web Version

"Do you have some examples?" Sometimes it is helpful to see examples of "good" letters of complaint to help you get past writer's block. Review the following fictional scenarios to see how several specific situations could be pursued.

This section contains descriptions of several scenarios involving people with disabilities who are trying to use various kinds of technology. After each situation is described, the decision logic for "which complaint procedure applies to me" is used to identify the relevant laws. Then a sample letter is provided, along with some letter writing tips, which highlight the points that should be made in a letter of complaint.

Specifically, the following four scenarios are addressed:

• An inaccessible Federal website
• A cordless phone that interferes with a hearing aid
• An inaccessible copier at a county library
• An inaccessible telephone banking system

Select the situation of interest to see the details of the scenario as well as the sample letter of complaint.

Note: For more assistance in your letter writing process, check out the three different fill-in-the-blank templates in the section called Templates for Letters of Complaint.


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