Template for Letter of Complaint
About Inaccessible Information or Telecommunication Technology
Provided by a Governmental Agency
Your Address
Your City, State, Zip Code
Date
Name of Contact Person, if available
Title, if available
Government Agency or Department Name
Street Address
City, State, Zip Code
Dear (Contact Person):
Re: Use of inaccessible technology
On (date), I tried to use the (name the agency's program, service, or activity that is inaccessible) at (location, date and other important details of the program, service, or activity).
Unfortunately, your (name the program, service, or activity) is not accessible to me. (If you wish, include a short statement about your disability, focusing on difficulties you have with products rather than a medical diagnosis.) I am disappointed because I cannot use (name the feature or function causing the problem) because (describe what happens or does not happen). Because your (name the program, service, or activity) is inaccessible, I cannot (describe how the product's inaccessibility affects your ability to work, to participate in the community, or to contribute to family life).
To resolve the problem, I would appreciate your (state the specific action you want - modification or replacement of the technology, use of assistive technology, implementation of an accommodation, etc.)
[If applicable...] Certain laws and regulations require government-related technology to be accessible to and usable by people with disabilities. (If you know them, list the laws that may be violated.) I will wait until (set a time limit) before seeking additional help from a disability rights / protection and advocacy organization.
Please contact me if you need additional information. I look forward to working with you to find a resolution to my accessibility problem.
Sincerely,
Your name
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