Template for Letter of Complaint
About Inaccessible Information or Telecommunication Technology
That Supports Employment-related Activities
Your Address
Your City, State, Zip Code
Date
Name of Your Manager (or other relevant manager)
Title
Company Name
Street Address
City, State, Zip Code
Dear (Manager):
Re: Use of inaccessible employment-related technology
As we have discussed at previous meetings, I am unable to use (name the organization's product or service that is inaccessible) to (describe the "essential functions" of your job that you cannot perform or the specific benefits of employment that you cannot access, e.g., lookup policies and procedures on a web-based intranet; use the menu-based phone system to contact others within the company; process transactions in the accounts receivable software application; access online training courses; etc.)
(If you wish, include a short statement about your disability, focusing on difficulties you have with products rather than a medical diagnosis.) I am having difficulties with the technology because I cannot use (name the feature or function causing the problem) because (describe what happens or does not happen). Because the technology is inaccessible, I cannot (describe how the product's inaccessibility affects your ability to work or to enjoy equal benefits and privileges of employment as those enjoyed by employees without disabilities).
To resolve the problem, I would appreciate your (state the specific action you want - modification or replacement of the technology, use of assistive technology, implementation of an accommodation, etc.).
[If applicable...] Certain laws and regulations require employment-related technology to be accessible to and usable by people with disabilities. (If you know them, list the laws that may be violated.) I will wait until (set a time limit) before seeking additional help from a disability rights / protection and advocacy organization.
Please contact me at the above address or by phone at (home and/or office numbers with area code) if you need additional information. I look forward to working with you to find a resolution to my accessibility problem.
Sincerely,
Your name
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