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*** ITTATC has reached the end of its 5-year grant, so (as of 5/15/06) this website is no longer being updated. Please be advised that the information on this site may be out of date. ***
Template for Letter of Complaint
About Inaccessible Information or Telecommunication Technology
Provided by a Business
Your Address
Your City, State, Zip Code
Date
Name of Contact Person, if available
Title, if available
Company Name
Consumer Complaint Division (if you have no specific contact)
Street Address
City, State, Zip Code
Dear (Contact Person):
Re: (account number, if applicable)
On (date), I (bought, leased, rented, or tried to use) a (name of the product, with serial / model number, or name of the service) at (name of store, location, date and other important details of the transaction).
Unfortunately, your product (or service) is not accessible to me. (If you wish, include a short statement about your disability, focusing on difficulties you have with products rather than a medical diagnosis.) I am disappointed because I cannot use (name the feature or function causing the problem) because (describe what happens or does not happen). Because your product (or service) is inaccessible, I cannot (describe how the product's inaccessibility affects your ability to work, to participate in the community, or to contribute to family life).
To resolve the problem, I would appreciate your (state the specific action you want - money back, charge card credit, repair or modification, exchange, etc.) Enclosed are copies (do not send originals) of my records (include receipts, guarantees, warranties, canceled checks, contracts, model and serial numbers, and any other documents).
[If applicable...] Certain laws and regulations require products like yours to be accessible to and usable by people with disabilities. (If you know them, list the laws that may be violated.) I will wait until (set a time limit) before seeking additional help from a disability rights / protection and advocacy organization.
Please contact me at the above address or by phone at (home and/or office numbers with area code). I look forward to your reply and to a resolution to my accessibility problem.
Sincerely,
Your name
Enclosure(s)
Note: If you are interested in learning more about complaining to a business, check out these resources:
- General Services Administration's Consumer Action Website
- Consumer Action's How to Complain: Guidelines for Resolving Complaints
Go back to Templates for Letters of Complaint Go forward to Letter of Complaint about Employment-related Activities
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Information Technology Technical Assistance and Training Center
Center for Assistive Technology and Environmental Access
Georgia Institute of Technology
490 10th Street NW · Atlanta, GA 30318
Telephone: 1-800-726-9119 (Voice/TTY) · Fax: 404-894-9320 · Email: ittatc@ittatc.org
Information Technology Technical Assistance and Training Center
Center for Assistive Technology and Environmental Access
Georgia Institute of Technology
490 10th Street NW · Atlanta, GA 30318
Telephone: 1-800-726-9119 (Voice/TTY) · Fax: 404-894-9320 · Email: ittatc@ittatc.org