List of Typical Problems / Needs by Category

Which area does the problem / need relate to?

• Legal
• Promotion and marketing
• Evaluation
• Design
• Training
• Procurement

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Legal

Typical problems / needs

We sell our products / services to the U.S. government and need to determine if they meet the Section 508 accessibility requirements

We need to know if our product / service is "exempt" from Section 508

We need to understand current state, federal, and international accessibility laws, regulations, and trends

We need someone to certify that our product / service conforms to Section 508 standards

Promotion and Marketing

Typical problems / needs

We need help filling in a VPAT (Voluntary Product Accessibility Template) self-assessment

We need to know if our product / service is "exempt" from Section 508

We need to conduct a competitive analysis of our product / service for accessibility and conformance with Section 508

We need to find positive accessibility aspects of our product / service that can be promoted without changing the design

We need someone to certify that our product / service conforms to Section 508 standards

We need to create good public relations (PR) for our organization regarding accessibility

We need to understand how to market to users with disabilities

We need assistance in preparing marketing forecasts for accessible products / services

We need to understand the business case for accessibility

We need help in performing market research to support the procurement of an accessible product

Evaluation

Typical problems / needs

We need help filling in a VPAT (Voluntary Product Accessibility Template) self-assessment

We need to assess our product development processes and find improvements so they better integrate accessibility

We need help prioritizing our accessibility efforts

We sell our products / services to the U.S. government and need to determine if they meet the Section 508 accessibility requirements

We need an expert evaluation of our products and services

We need help conducting usability testing for accessibility

We need to know if our product / service is "exempt" from Section 508

We need to understand current state, federal, and international accessibility laws, regulations, and trends

We need someone to certify that our product / service conforms to Section 508 standards

We need help making our product support mechanisms accessible (documentation, training, customer support centers, etc.)

We need assistance in providing technical support to customers with disabilities

Design

Typical problems / needs

We need to assess our product development processes and find improvements so they better integrate accessibility

We need help prioritizing our accessibility efforts

We need help conducting usability testing for accessibility

We are looking for a list of proposed design changes to our product / service with estimates of resource costs

We need help in designing a new product / service so that it is directly accessible to people with disabilities (conformant with Section 508)

We need help in designing a new product / service so it is compatible with assistive technology (AT)

We need someone to certify that our product / service conforms to Section 508 standards

We need help making our product support mechanisms accessible (documentation, training, customer support centers, etc.)

We need assistance in providing technical support to customers with disabilities

Training

Typical problems / needs

We need accessibility training for our designers and other stakeholders

We need help making our product support mechanisms accessible (documentation, training, customer support centers, etc.)

We need help in developing training materials (disability awareness, Section 508, etc.)

Procurement

Typical problems / needs

We need help buying products / services that conform to Section 508

We need help in performing market research to support the procurement of an accessible product

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